Refund policy

At Meta Pro Labs, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions below.

Return Eligibility

  • Products must be unused, unopened, and in original packaging.
  • Returns are accepted for both defective and non-defective products.
  • Products damaged due to misuse, improper handling, or unauthorized tampering are not eligible for return.

Return Window

Customers may request a return within 14 days of delivery.

Exchange Policy

We accept exchanges for eligible products within the same 14-day return window.

Return Process

To initiate a return or exchange, contact our support team at:

After approval, customers may return the product through courier/shipping service or at the designated drop-off location shared by our support team.

Return Shipping Charges

  • No restocking fee will be charged.
  • Customers may be responsible for return shipping charges unless the item received is defective or incorrect.

Refund Processing Time

Approved refunds are processed within 7 business days after the returned product is received and inspected.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used nutrition products
  • Customized or special-order products
  • Products returned without original packaging

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos/videos for quick resolution.